Customer Success Operations Manager

📋 Description

• Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
• Deliver seamless technical integrations, ensuring projects are completed on time and to a high
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving
• Proactively analyse and optimise account performance to increase yield and deliver actionable
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency

🎯 Requirements

• Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
• Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
• Strong analytical skills, with experience working with complex datasets to identify trends and root
• Confidence using Excel for analysis and reporting
• Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser
• Ability to manage onboarding, client support, and optimisation simultaneously

🎁 Benefits

• Comprehensive healthcare coverage
• Income and family support
• Generous paid leave
• Development opportunities
• Wellness initiatives
• Collaborative office environment with regular team and community activities