Customer Success Operations Manager/ Associate Customer Success Operations Manager

📋 Description

• Provide day-to-day operational and technical support for publisher clients across Spain.
• Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
• Support publisher onboarding and implementation using defined processes and best practices.
• Analyze reports to identify performance trends and basic anomalies.
• Help translate data into clear, actionable insights for clients and internal teams.
• Apply structured thinking to troubleshoot issues and propose next steps.

🎯 Requirements

• 1-2 years of experience with fluent Spanish.
• Strong written and verbal communication skills in English.
• Basic understanding of digital advertising or publisher monetization concepts.
• Familiarity with header bidding, Open RTB, or SSPs.
• Interest in mobile monetization and ad SDKs.
• Comfortable working with Excel or spreadsheets.

🎁 Benefits

• Paternity/maternity leave
• Healthcare insurance
• Broadband reimbursement
• Kitchen stocked with healthy snacks and drinks
• Catered lunches
• Hybrid work schedule (3 days in office, 2 days remote)