Customer Success Partner

📋 Description

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ's
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to
• Drive platform adoption and customer success by understanding each customer's strategy, analyzing
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and
• Own customer health and retention across your portfolio, proactively identifying risk and
• Maintain strategic account plans that capture customer goals, key stakeholders, adoption

🎯 Requirements

• Passionate about creator and influencer marketing, social media, and helping customers build
• 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an
• Proven ability to manage toward business KPIs, retention goals, customer health, and customer
• Skilled at navigating customer organizations and building relationships across multiple levels
• Comfortable translating customer goals into actionable success strategies and measurable outcomes.
• Able to use customer, adoption, and performance data to identify risk, uncover opportunities, and

🎁 Benefits

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become
• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k (USA) plan to help you plan ahead.