Customer Success People Lead

📋 Description

• Drive retention and revenue across Partner and Direct channels
• Implement modern onboarding to boost product use and satisfaction
• Deliver always-on and ad hoc campaigns aligned with GTM
• Improve team capability with real-time feedback and coaching

🎯 Requirements

• Proven background mentoring/leading teams in sales, CS, or CX
• Customer-centric mindset; build positive, high-performing culture
• Strong SaaS principles, onboarding, or sales motions
• Data-driven; interpret metrics and derive actions
• Exceptional communication; build trust and resolve issues
• Adaptive leadership with growth mindset to lead through change

🎁 Benefits

• Flexible hybrid work with home and office spaces
• Total rewards including equity and incentives
• Leave: 21 PTO, wellbeing, Xtra Leave, volunteer day, holidays, parental leave
• Xero Perks and wellbeing page