Xero

1,001-5,000 employees
102 jobs posted

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Customer Success People Lead

Added

3 hours ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

crm hubspot analytics salesforce saas

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead a Customer Success team to drive advocacy and adoption.
Guide day-to-day outputs across key initiatives.
Coach and develop team capabilities for growth.
Influence customer retention and long-term satisfaction.
Collaborate with GTM, product, marketing, and tech partners.
Support onboarding and growth programmes for small businesses and advisors.

🎯 Requirements

Mentor, coach, or lead teams within customer success, sales, or CX.
Background in SaaS or digital platforms with CS or sales knowledge.
Analytical approach using customer data to guide decisions.
Strong communication and stakeholder management.
Familiarity with Salesforce, Gainsight, or HubSpot.
Adaptive leadership and growth mindset.

🎁 Benefits

Hybrid working with home and UK office spaces.
Flexible, balance-focused environment.
Great Place to Work UK accredited.
Collaborative, cross-functional culture.

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