Customer Success Renewal Specialist (Remote Eligible - Costa Rica)

📋 Description

• Prepare and deliver high-volume renewals while handling continual customer requests and internal
• Work directly with customers to negotiate the renewal, including pricing and service term
• Understand and align customer's business needs and goals to generate renewal quotes
• Ensure that renewals are closed on a timely basis
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging
• Liaise with customers to ensure POs and order forms are accurately completed

🎯 Requirements

• 2+ years B2B SaaS experience; familiarity with SaaS renewal motions
• Ability to handle multiple tasks in an efficient and professional manner
• Experience working through pre-set processes, while also seeking efficiencies in improving processes
• Strong sense of urgency and efficiency in completing work within set deadlines
• Negotiation skills with experience driving contracts to completion is preferred
• Experience analyzing complex problems, developing recommended solutions, and/or managing risk

🎁 Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave