Customer Success Representative (East Coast)

📋 Description

• Provides exceptional customer support on a day-to-day basis.
• Provides swift and polite communication with customers who are routed via phone, email, inbound
• Utilizes remote teleconferencing tools to assist current customers such as Zoom, Microsoft Teams
• Assists customers with navigating the Tenna app and overall platform.
• Ensures all customer requests and issues are handled in a thoughtful, urgent manner.
• Asks probing questions and employs active listening techniques to accurately diagnose the root

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent.
• 2+ years of experience providing software customer support.
• Bilingual proficiency in Spanish is required.
• Experience working within construction technology or within the construction industry is an
• Experience using teleconferencing tools such as Zoom, Microsoft Teams, etc.
• Experience providing technical support for Android, Apple and Windows based products.

🎁 Benefits

• Full-time opportunity.
• Location: Remote – nationwide.
• Travel to customer locations is required, up to 20%.
• Competitive compensation packages offered.
• Opportunities for growth and personal development within highly dynamic team.
• Robust, low-cost benefit packages offered.