Customer Success Senior Manager

📋 Description

• Develop a deep understanding of each customer's current technical solutions, organization, internal
• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the
• Conduct financial, business and value analysis with the ability to understand and analyze key
• Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross
• Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services
• Collect customer and marketplace feedback related to Ripple's value proposition and communicate

🎯 Requirements

• Fluency in English, with Spanish a bonus
• 7+ years of experience in a customer facing role at financial institutions and/or a FinTech or
• Demonstrable understanding of multi-stakeholder management in complex environments
• Experience in the development and launch of modern, complex business solutions involving innovative
• Excellence in building and managing relationships in cross-functional, global teams
• Excellent interpersonal skills and experience in coaching others. Ability to encourage and inspire

🎁 Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and
• Employee giving match
• Mobile phone stipend
• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming