Customer Success Specialist

📋 Description

• Enhance customer experiences, and identify areas of opportunity to increase feature adoption
• Proactively engage with customers to provide solutions for best outcomes when using our platforms.
• Update customers on enhancements or changes to our products to ensure full platform value awareness.
• Partner with the Engineering and Product teams to advocate for customer needs around future
• Anticipate issues, and find opportunities to replicate and systematize solutions used for other
• Work with the team to develop best practices for responding to the critical customer needs to drive

🎯 Requirements

• Approximately 2+ years of relevant work experience in a customer-facing role. SaaS customer
• A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption.
• You're curious, inventive and work to be a little better every single day.
• You naturally possess a high level of compassion and pay close attention to the needs of customers.
• Has handled difficult customers conversations and can point to examples of providing resolutions.
• Can work cross functionally to find solutions.

🎁 Benefits

• Competitive benefits include medical, dental, vision, and a 401k company match program.
• A flexible PTO policy allowing you the time you need to recharge.
• A diverse team, where everyone helps each other and inclusion is a core value.
• Remote work flexibility allows you to maintain a work-life balance in a way that suits your needs.
• Frequent company-sponsored events so you can get to know your coworkers.