Customer Success Specialist

📋 Description

• Manage a portfolio of customer accounts throughout onboarding, adoption, engagement, and renewal
• Serve as the primary point of contact for assigned customers, answering routine questions and
• Triage customer requests, escalate complex issues to the appropriate internal teams, and follow
• Monitor customer health, product usage, and engagement levels to identify opportunities and
• Partner with Account Managers on renewal activities and support strategies designed to strengthen
• Deliver product onboarding and training in accordance with customer service-level agreements.

🎯 Requirements

• Bachelor's degree in Education, Communication, Business Administration, or a related field, or an
• 2–4 years of experience in customer success, account management, customer support, or a comparable
• Strong communication and relationship-building abilities, with confidence working across customers
• Excellent organization and time-management skills, with the ability to manage multiple accounts
• Strong problem-solving abilities and sound judgment regarding when to resolve customer issues
• Demonstrated ability to connect customer goals and challenges with broader business opportunities

🎁 Benefits

• Base salary of $70,000–$80,000.
• Eligibility for a performance-based annual bonus.
• Fully remote work within the United States.
• Company-provided equipment and a monthly technology stipend for your home office.
• Comprehensive medical, dental, and vision insurance with significant company contributions.
• HSA and FSA options.