Customer Success Specialist II

📋 Description

• Driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and
• Be the trusted advisor for Rubrik's enterprise customers with a key focus on driving Product
• Demonstrate thorough understanding of Rubrik's products and technology solution.
• Provide technical and functional demonstrations to customers and address any challenges
• Leverage insights from the various products and customer behavior analytics to identify predictive
• Deliver product tour and support process walk-thru as part of customer onboarding discussion.

🎯 Requirements

• 4+ years in CSM/Account Management or Customer Facing Support Mgmt. Experience
• Experience on Cloud Based/SaaS customer management is preferred.
• Excellent communication, listening and articulation skills including verbal, written and
• Hands-on experience preferred in data analysis on product usage/consumption.
• Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (S3
• Proven ability to partner successfully with multiple teams and customers outside their direct