Customer Success Specialist, Logis Dispatch

📋 Description

• Look after a set of Logis Dispatch accounts in the customer success platform: health, a regular
• Spot risk early, such as a drop in use, a run of tickets, or a new leader, and act on it or raise
• Feed what you learn into renewal and expansion conversations with the CSM and Sales.
• Run short engagements with a clear scope, a start, and an end: an adoption push, a workflow review
• Cover accounts when a CSM is out or a customer needs more attention than usual.
• Be called on for other work as needed, and close it out cleanly.

🎯 Requirements

• Demonstrated experience in customer success, account management, or support in a B2B SaaS or
• Strong technical aptitude and ability to troubleshoot software issues
• Excellent written and verbal communication skills
• Proven ability to manage multiple customer accounts and prioritize tasks
• Experience with customer success platforms or CRM tools (e.g., Salesforce, Gainsight)
• Ability to work independently in a remote environment

🎁 Benefits

• Competitive health plans (medical, dental, & vision insurance)
• PTO (starting at 20 days) & 12 company holidays
• 401(k) with company match
• Telemedicine service provided by ESO
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)