Customer Success - Strategic - EMEA

📋 Description

• Drive strategic account management: Build and manage high-impact relationships across a book of
• Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple
• Drive multi-product adoption: Analyze customer usage and engagement across our product suite to
• Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics
• Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering
• Champion customer success excellence: Act as the voice of the customer internally, influencing

🎯 Requirements

• 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships within
• Proven success demonstrating and delivering value for customers leveraging technical or
• Deep experience operating with strategic accounts in the DACH market - you understand the
• Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.
• A builder mindset with a focus on scalable systems, operational excellence, and continuous
• Exceptional communication and relationship management skills, with the ability to influence

🎁 Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive
• Learning & development: ElevenLabs proactively supports professional development through an
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each
• Annual company offsite: Each year, we bring the entire team together in a new location - past
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.