Customer Success Team Lead (German-speaking)

📋 Description

• Lead the CSM team: line-manage the CSMs with regular 1:1s, structured feedback, input to
• Own onboarding for new CSMs so they're productive on their first accounts fast
• Allocate books and manage capacity across the team as customers and CSMs are added
• Run a team health review covering at risk accounts, renewals and onboarding blockers
• Own customer escalations within the CSM books
• Own the CSM playbook and keep it current

🎯 Requirements

• You've managed or formally coached CSMs before for at least 1 year and want to keep doing it; this
• 4+ years as a Customer Success Manager in B2B SaaS, ideally with mid-market or DACH Mittelstand
• Fluent German and English as our CSM team works with customers in both
• Comfortable with a revenue component: you've carried an upsell or NRR target yourself and can coach
• You've built automations or AI workflows for yourself or your team, not just used chat tools, and
• Structured and direct in feedback; you can run a hard performance conversation without the Head of

🎁 Benefits

• Remote Work: 100% remote work with a virtual office in Gather
• Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above
• Equity: Generous equity package
• Mentorship: Access to world-class mentors from top VCs and accelerators
• Development Budget: €1,000 annual personal development budget
• Home office Budget: Home office budget and access to co-working spaces