Customer Support

📋 Description

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot and resolve customer issues related to account setup, billing, and basic technical
• Document all interactions in the CRM and escalate complex issues to senior staff or engineering
• Provide product demos and educate customers on how to utilize our SaaS platform effectively
• Collaborate with cross-functional teams to improve product knowledge and customer satisfaction
• Participate in ongoing training to maintain a high level of proficiency in platform features and

🎯 Requirements

• High school diploma or equivalent; associate or bachelor's degree in Business, Communications, or
• 1-2 years of experience in a customer service role, preferably in a technical or SaaS environment
• Excellent verbal and written communication skills
• Ability to handle difficult interactions with patience and professionalism
• Proficiency with CRM software (e.g., Salesforce, Zendesk); basic proficiency with Microsoft Office
• Strong problem-solving and multitasking abilities

🎁 Benefits

• Major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays