Customer Support Advisor - Fixed-Term Contract

📋 Description

• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer
• Manage telephone and email communication from clients and their customers in relation to their
• Resolve first line customer queries relating to their accounts associated to payment contracts and
• Report any complex issues raised by consumers and/or customers, and escalate where necessary
• Engage with customers regarding overdue balances and the collection of those in line with relevant
• Identification, progress chasing and resolution of queries utilising the query management system

🎯 Requirements

• Excellent communication skills - ability to liaise with stakeholders via telephone, email, and
• Active listening skills, patience, and empathy
• Proficient ability to build positive working relationships with consumers and colleagues
• Problem solving skills, with the ability to identify exact details of a problem through a rational
• Attention to detail, able to document details of issues clearly in a concise understandable manner
• Ability to work in a team where you can meet service level agreements (SLAs)

🎁 Benefits

• 3 extra days off to volunteer and give back to your local community (#GiveBackDays)
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Access to free mental health support
• Flexible working arrangements