Customer Support Advisor - UK

📋 Description

• Support customers across voice and non-voice contact channels while maintaining service standards.
• Resolve customer enquiries at the first point of contact wherever possible.
• Escalate complex enquiries appropriately and communicate investigation outcomes to customers.
• Keep your product, marketing and customer support knowledge up to date.
• Identify and escalate issues that could affect the customer experience.

🎯 Requirements

• At least one year of contact centre and customer service experience.
• Fluent written and spoken English.
• Confidence supporting customers through voice, email and live chat.
• A high school diploma, vocational qualification, short-course certificate or bachelor's degree in