Customer Support Associate

📋 Description

• Respond to client inquiries via live chat and email
• Troubleshoot and provide resolution to customer challenges
• Become a DebtBook product expert
• Provide client training and ongoing product education as needed
• Work with the internal data team to ensure data updates are made correctly
• Work with the internal product and development teams to ensure the timely resolution of product

🎯 Requirements

• Passionate about putting energy, insight, and analytical prowess into work that matters
• Experience in a people-focused customer service role, software product support experience strongly
• Proficient in Microsoft Excel, including formulas and functions
• Proficiency in data manipulation and analysis in Excel required
• Experience with accounting and/or bond math preferred
• Excellent analytical, problem-solving, and decision-making skills

🎁 Benefits

• Competitive salaries plus equity (stock options) for all employees
• Comprehensive health, dental, and vision insurance
• 401(k) with 4% employer match
• Generous leave policies (including unlimited PTO)
• Professional development opportunities and tuition reimbursement
• Family and wellness perks