Customer Support Associate

📋 Description

• Drive a seamless customer experience that creates positive sentiment for Convera brand.
• Develop in-depth knowledge of our product offerings and provide informative support and tailored
• Support the team and business goals by delivering Best in Class service to Convera customers.
• Deliver professional service to customers through inbound, outbound and eService channels in high
• Quickly identify and solve problems to resolution on the spot.
• Drive first contact resolution while identifying barriers to excellent service and work towards

🎯 Requirements

• Minimum 1 year of related experience in customer service by phone & email (Financial Services
• Fluent English language skills (essential).
• Must be a Singapore Permanent Resident or Citizen (essential).
• Preferred: Mandarin or Cantonese language skills.
• Strong communication skills, both written and oral.
• Attention to detail – no spelling errors in CV.

🎁 Benefits

• Market competitive monthly gross salary, plus commission based on success.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work.
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption
• Paid volunteering opportunities.