Customer Support Engineer

📋 Description

• You will advise and handle support requests from customers and developers on the PlanetScale
• You will respond to, debug, and resolve customer support issues through support tickets, customer
• You will help customers understand how to use PlanetScale effectively, including how to reason
• You will create and improve internal and external documentation, support playbooks, troubleshooting
• You will identify product gaps and recurring sources of customer friction, then work with
• You will contribute to the systems, processes, and practices that help PlanetScale deliver

🎯 Requirements

• Experience supporting production applications, databases, developer tools, infrastructure, or other
• Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL.
• Strong debugging skills and the ability to reason through application and database behavior.
• Programming experience. You will not be programming full-time, but you should be comfortable
• Experience with common application frameworks, ORMs, database connectors, or application deployment
• Willingness to explore new languages, frameworks, tools, and customer environments as needed.

🎁 Benefits

• An employee's total compensation consists of base salary + variable comp where appropriate +
• Base salary range: $150,000 - $200,000 USD