Customer Support Engineer

📋 Description

• Resolve customer connectivity and technical issues from first contact through to closure, owning
• Monitor live network traffic and respond to automated alerts, acting as the first line of defence
• Collaborate with Engineering, Product Management, Customer Success, and external network operators
• Maintain recurring network configuration updates based on operator reports, keeping the network
• Build your technical depth in mobile networks, cloud infrastructure, and API troubleshooting

🎯 Requirements

• A track record in a customer-facing technical support role, supporting business customers rather
• Experience owning tickets end to end — investigating the problem, keeping the customer informed
• Strong written and verbal communication skills, including the ability to explain a technical issue
• A structured, methodical approach to troubleshooting — someone who works through a problem
• Familiarity with a ticketing platform such as Zendesk, Jira Service Management, or a comparable
• A basic working understanding of technical systems — cloud environments, connectivity, or networks

🎁 Benefits

• Competitive compensation and benefits package.
• Opportunity to work in a fast-growing IoT connectivity platform provider with global reach across
• Fully remote role with structured hours.
• Exposure to cloud infrastructure, mobile networks, and global operations.
• Join a tenured, stable team with most members having been with the company for more than four years.