Customer Support Engineer

📋 Description

• Take ownership of platform and product issues, working independently with customers to resolve
• Investigate, reproduce, and solve reported issues, identifying suitable solutions or root causes
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product
• Work with minimal direction, making independent decisions with discretion.
• Effectively handle your time, prioritizing daily tasks based on the severity of the problem and its
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing

🎯 Requirements

• Are a high-energy professional who loves engaging with customers to solve their challenges.
• Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
• Have excellent communication skills, both written and verbal, in English.
• Are passionate about technology with strong problem-solving and analytical skills.
• Are well-organized, flexible, and able to keep track of your tasks.
• Have an understanding of and curiosity about programming languages, integration, relational

🎁 Benefits

• Hybrid work model built on trust and autonomy
• Opportunity to grow through real projects, strong technical peers, and global mobility
• Backed by the scale and benefits of an industrial software leader
• Salary range for this position is €52,000 - €65,000 annually, eligible for incentive compensation
• Health and wellness benefits available in your country