Customer Support Engineer

📋 Description

• Advise customers and developers on how to effectively use the database platform and resolve
• Respond to, investigate, troubleshoot, and resolve customer issues across support tickets, customer
• Diagnose complex issues spanning application behavior, databases, infrastructure, connectivity
• Help customers develop the knowledge and confidence to troubleshoot and use the platform
• Create, maintain, and improve internal and external documentation, troubleshooting guides, support
• Identify recurring customer challenges, product gaps, and sources of friction, and collaborate with

🎯 Requirements

• Professional experience supporting production applications, databases, developer tools
• Working knowledge of SQL, ideally with experience using MySQL and/or PostgreSQL.
• Strong debugging and troubleshooting abilities, with the curiosity and persistence to investigate
• Programming experience and the ability to read, navigate, and understand unfamiliar code when
• Familiarity with application frameworks, ORMs, database connectors, or common application
• Willingness and ability to learn new programming languages, frameworks, tools, and customer

🎁 Benefits

• Competitive total compensation package comprising base salary, variable compensation where
• Remote-friendly work environment designed to support employees in doing their best work regardless
• Opportunity to work on challenging, real-world production problems with developers and businesses
• Direct influence on product development, documentation, customer experience, and the evolution of
• Collaborative, cross-functional environment with opportunities to work closely with Engineering and
• Inclusive workplace committed to diversity, equity, and respect for people from all backgrounds.