Reproduce and debug customer issues by building or using existing test environments and tools
Communicate tactfully with customers
Gather information, provide diagnostic and resolution steps, convey process and product guidance
Solve incoming technical support requests in a timely manner, including high-severity urgent cases
Identify and communicate product usage trends, bugs and feature requests
Guide and mentor new team members on processes and procedures

🎯 Requirements

3+ years of customer support engineering experience (or comparable customer-facing technical role)
3+ years supporting enterprise-sized companies
2+ years diagnosing production network connectivity and performance issues
Excellent problem solving, analytical and troubleshooting experience
Experience communicating clearly and effectively, both verbally and in writing
Experience with Terraform

🎁 Benefits

PLN 266K – PLN 360K salary
Offers Equity
Offers Bonus

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