Provide technical support, troubleshooting and issue resolution to our customers via email
Manage a queue of support tickets for high priority and complex technical issues.
Reproduce issues in-house and respond to customers in a timely manner.
Collaborate with peers, escalation points, mentors, our knowledge base, community forums and other
Collaborate with Product and Learning teams to ensure customer education programs are accurate and
Maintain a technical understanding of the entire JumpCloud Platform.

🎯 Requirements

Minimum of 1 year of experience in a technical, customer-facing position, preferably in a SaaS
Minimum of 1 year of experience working with mission critical customer issues and customer and
Excellent interpersonal communication.
Strong oral and written communication skills.
In-depth knowledge of the macOS platform - FileVault, Keychain, Apple Mobile Device Management
Directory Services (Google Workspace (GWS), Okta, LDAP).

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot