Serve as a senior technical point of contact for executive, VIP, and C-suite stakeholders
Manage large-scale commercial and enterprise customer relationships by providing high-level
Provide technical support and troubleshooting via email, telephone, chat, or remote web session
Manage a queue of support tickets for high-priority and complex technical issues
Reproduce issues in-house through structured testing and variable isolation
Collaborate with peers, escalation points, and internal engineering teams

🎯 Requirements

7+ years in a technical, customer-facing SaaS environment, with 2-3+ years handling
Proven ability to partner with senior leaders, executives, and internal engineers
Deep proficiency in Windows platform and Active Directory
Methodical, systematic approach to troubleshooting
Teaching instinct and mentorship skills

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