Customer Support Manager - Eurofins Environment Testing - Carrollton, TX

📋 Description

• Oversee all daily customer service operations.
• Support the team's daily operations and workflow. Sets employee schedules and duties based on
• Ensure high-quality support is provided to high-value clients, including large businesses and
• Assist team members in resolving difficult, complex, or unusual customer issues.
• Address escalated customer concerns and resolve service-related issues with dissatisfied customers.
• Conduct employee performance reviews and establish performance goals.

🎯 Requirements

• Associate’s or Bachelor’s degree preferred.
• High school diploma or equivalent required.
• Minimum of two (2) years of laboratory experience.
• Minimum of one (1) year of supervisory, management, or team lead experience.
• Experience interacting directly with customers and providing customer support.
• Experience within the Testing, Inspection, and Certification (TIC) industry preferred.

🎁 Benefits

• Excellent full-time benefits including comprehensive medical coverage, life and disability