Customer Support Representative

📋 Description

• Answer questions over phone, text and email, acting as a first line of support to our users
• Become a product expert, understanding deeply everything from Clair's signup process, our wage
• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand
• Work closely with a fantastic group of people invested in Clair's users and Clair's mission

🎯 Requirements

• 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is
• 1+ years experience using Zendesk.
• Excellent communication skills (written and verbal) in explaining tough concepts to customers
• An aptitude for numbers and math - our users' toughest questions are usually around their finances
• A desire to gain a deep understanding of hourly workers and the financial challenges they face, and
• An excitement about joining an early startup in the fintech space and about learning all things EWA

🎁 Benefits

• Medical, Dental, & Vision Coverage, with option to extend to your family
• Fully-paid parental leave
• Company-sponsored 401k, HSA, and FSA
• Unlimited vacation for salaried roles, generous PTO for hourly roles
• Work from home setup allowance
• Access to your earnings every day on Clair