Customer Support Representative

📋 Description

• Resolve our customer’s questions, issues, and needs through email, phone, video conferencing and
• Track customer inquiries and ensure timely resolution while escalating complex technical issues
• Document and process feature requests and bug reports while collaborating with the product and
• Configure and improve our AI-driven support ticketing system by creating prompts, rules, routing
• Maintain and update our knowledge base documentation, including FAQs.
• Identify and suggest improvements to our product and our support systems.

🎯 Requirements

• 2+ years of online customer support experience, preferably in SaaS (FinTech industry experience is
• Experience with supporting web application software used by consumers and/or business
• Basic knowledge of cloud service offerings, toolsets, operating systems, and browsers.
• Strong communication skills, especially via email, live chat, and telephone.
• Strong time management and project management skills.
• Helpful, cheerful personality who’s adept at solving other people’s problems on the other end of

🎁 Benefits

• Competitive compensation
• Comprehensive health plan coverage
• 401k plan
• Paid time off