Manage inbound customer requests for technical support and services
Resolve inbound Customer Support questions in a timely and accurate manner via phone, email, or
Identify customer needs and help customers leverage specific Allego features
Analyze and report product challenges and enhancements to Allego’s Product Team
Provision new customer systems
Assist with supplemental content creation and transformation

🎯 Requirements

Fluent English: exceptional written and verbal communication skills
Prior troubleshooting experience; experience with SAAS is preferred
Detail-oriented and driven by quality
Ability to operate in a fast-paced and evolving start-up environment
Experience using a CRM (Zendesk) is preferred
Bachelor's degree or equivalent experience required

🎁 Benefits

Full-time employment
Remote work setup
Secure payments via Employer of Record
Access to benefits packages including health benefits

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