Customer Support Specialist

📋 Description

• Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical
• Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems
• Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
• Validate workflows with peers and identify patterns in customer feedback to inform internal
• Take ownership of ensuring customers understand key features and benefits aligned with their goals.
• Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

🎯 Requirements

• Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical
• Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
• Ability to adapt to change and remain flexible in a dynamic work environment
• Excellent english communication skills, both written and verbal, with an empathetic approach.
• Proficiency with support tools, including live chat and ticketing systems along with processes and
• Demonstrated ability to manage time effectively and adhere to SLAs.