Customer Support Specialist

📋 Description

• Assist in handling member inquiries (tickets) accurately and efficiently, ensuring members
• Actively leverage automation tools and AI software to speed up resolution times while maintaining
• Assess the urgency of incoming requests to prioritize critical cases and manage escalations with
• Conduct outbound calls to healthcare providers and members to help schedule appointments, verify
• Identify scheduling bottlenecks or workflow trends, flag issues early, and suggest improvements to
• Deliver a high-standard "WOW" service tailored to the US customer base.

🎯 Requirements

• Upper-Intermediate+ English (B2/C1) with exceptional written and verbal communication skills.
• Strong self-management skills — you take full responsibility for your commitments, track your own
• A "solution-first" mindset with the drive to research internal documentation, AI tools, and
• Ability to quickly absorb complex concepts, adapt to new processes, and continuously learn from
• Comfort navigating frequent changes, fast-paced environments, and evolving priorities without
• Proficient computer skills and a rapid learning curve for software; hands-on experience using AI

🎁 Benefits

• 20 paid vacation days per 12-month period, paid days for sick leaves.
• Competitive compensation with potential to double within 1.5 years; top performers earn KPI-based
• Great career growth opportunities: path from Junior to Middle, Senior Specialist, and Team Leader
• 100% health insurance coverage for employees, with option to insure family members at reduced rate.
• Company-sponsored English classes, corporate learning platform "Udemy", and internal/external
• Mental health support program: personal therapy sessions and virtual mental health lectures.