Customer Support Specialist, Benefits

📋 Description

• Support benefits (medical, dental, vision, retirement, HSA/FSA, commuter benefits).
• Become a benefits expert on Justworks tools; be the go-to resource for customers and teammates.
• Answer inquiries via phone, tickets, and chat to optimize Justworks benefits.
• Resolve issues using plan documents and business rules.
• Manage a queue of open items to deliver timely solutions.
• Hybrid role; onsite Tue/Wed at NYC office (55 Water Street).

🎯 Requirements

• Must be available to work Monday-Friday from 11am-8pm ET; onsite Tuesdays and Wednesdays at the NYC office (55 Water Street) (required).
• 4-6 years of experience in a customer-facing role.
• 1 year of experience with benefits concepts and practices.
• Strong verbal and written communication; ability to explain complex concepts simply.
• Experience with Zendesk, JIRA, Talkdesk or related tools.
• CEBS and/or CBP certification; Spanish language capability a plus.

🎁 Benefits

• Great benefits, wellness programs, and company retreats.
• Collaborative, supportive environment with growth opportunities.
• Learn from startup leaders and be part of a valued team.
• Access to Total Rewards philosophy and perks overview.