Customer Support Specialist, Bilingual English & Japanese

📋 Description

• Develop in-depth knowledge of the Klaviyo platform
• Provide high-quality product support via email and live chat
• Diagnose issues and resolve escalated customer complaints
• Communicate with both technical and non-technical users
• Document troubleshooting and resolution steps
• Transform workflows by using AI to build smarter processes

🎯 Requirements

• Full authorisation to work in Australia without restrictions
• Ability to work weekends (Tue-Sat or Sun-Thu)
• Bilingual proficiency: English and Japanese
• You must be able to support customers in both English and Japanese
• Zendesk, Salesforce, Google Workspace, Google Sheets, PowerPoint
• APIs and e-commerce/email marketing platforms knowledge

🎁 Benefits

• Generous benefits including health, welfare, wellbeing
• Opportunity to work with AI tools and innovative workflows
• Collaborative, growth-focused culture
• Travel up to 10% for onboarding, client or partner meetings