Customer Support Specialist (Calgary, AB)

📋 Description

• Deliver friendly, clear, and effective support to users across chat, email, and phone
• Understand user needs, guide them through challenges, and provide timely, confident solutions
• Stay ahead of product updates, process changes, and evolving customer expectations
• Work with internal tools (like Zendesk) to streamline communications and improve efficiency
• Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our
• Embody our values in every interaction and support team efforts to raise the bar

🎯 Requirements

• Exceptional service skills—you love helping people
• You communicate with clarity with strong written and verbal skills
• Detailed-oriented with a keen attention to detail
• Adaptable, ready to take on new challenges
• Collaborative, thrives in a high-energy, team-oriented environment
• Bonus points for experience with Zendesk or other SaaS tools

🎁 Benefits

• Flexible PTO
• RRSP program
• Premium benefits package including $2K for paramedical services like mental health and naturopathy
• Discounts on Fullscript's wellness catalog for you, your family, and friends
• Training and learning opportunities
• Hybrid work flexibility