Customer Support Specialist

📋 Description

• Respond to customer inquiries through email and social media with accuracy, empathy, and
• Manage customer tickets and workflows using Gorgias.
• Handle order-related requests through Shopify, including reshipping orders, processing refunds, and
• Assist customers with subscription-related requests and account management.
• Identify recurring customer concerns and recommend improvements to support processes and the
• Collaborate with the internal team to ensure customer support activities are aligned with company

🎯 Requirements

• 3–5 years of experience in customer service/support, ideally in e-commerce.
• Strong technical proficiency with Shopify.
• Experience with Gorgias or similar customer support tools.
• Demonstrated attention to detail and ability to manage multiple tasks accurately.
• Strong problem-solving skills with a proactive approach to finding solutions.
• Reliable, consistent, and trustworthy, able to take ownership with minimal supervision.

🎁 Benefits

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Lead (SIL)
• Paid Philippines Holidays