Customer Support Specialist I

📋 Description

• Provide personalized and relevant assistance to all Loopio users by responding to support tickets
• Reproduce issues, review logs and internal resources as needed to debug issues
• Deliver viable workarounds and solutions to help customers meet deadlines
• Provide both quick and high-quality support to our customers, via email and phone
• Communicate complex information to customers in a simple and easy-to-understand format
• Create and maintain help center resources to aid customers in self-service

🎯 Requirements

• 2+ years of experience in a B2B SaaS customer-facing role
• Strong desire and passion for helping and supporting others; 'Got Your Back' is our team mantra
• Strong working knowledge of Salesforce
• Experience with supporting customers in North America is an asset
• Willingness and ability to adapt shift times occasionally if needed to ensure continuous support
• Curious with great detective skills - problem-solving really gets you excited!

🎁 Benefits

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s
• Dedicated professional mastery allowance for more learning support
• MacBook laptop, monthly phone and internet subsidy, and a work-from-home budget
• Supportive culture with opportunities for connections in a remote first environment
• Participate in townhalls, AMA, and company celebrations
• Four Employee Resource Groups offer opportunities for employees to learn and connect year-round