Customer Support Specialist I

📋 Description

• Answers customer support requests via telephone, email or web promptly to enhance the customer
• Patiently and attentively listens to customers queries and manages the resolution or connects them
• Quickly learns the functions of the support tools and systems to log in and resolve customers’
• Resolves platform or service problems by clarifying the customers complaint, determining the root
• Assists users with different tasks in our system, e.g assisted disseminations, media database lists
• Works with Customer Experience management to maintain best practices for efficient help and

🎯 Requirements

• Highly customer focused; shows a real passion for the customer experience and customer support
• Driven, self-starter, enthusiastic and with an “ownership” mentality
• Adaptable and ability to thrive in a fast-paced, ever-evolving environment
• Able to handle stressed and pressured situations
• Proven experience in a customer-interacting role
• Ability to collaborate with internal and external partners whilst co-ordinating key customer