Customer Support Specialist I

📋 Description

• Provide personalized and relevant assistance to all Loopio users (both customers and internally) by
• Reproduce issues, review logs and internal resources as needed to debug issues
• Deliver viable workarounds and solutions to help customers meet deadlines
• Provide both quick and high-quality support to our customers, via email and phone
• Communicate complex information to customers in a simple and easy-to-understand format
• Create and maintain help center resources to aid customers in self-service

🎯 Requirements

• Strong desire and passion for helping and supporting others, 'Got Your Back' is our team mantra!
• Curious with great detective skills - problem solving really gets you excited!
• Tech savvy, a strong understanding of, and a thirst to learn, new technologies and tools
• 1 year experience in a customer-facing role at a SaaS software company
• Previous exposure with support tools (ex. Zendesk, Jira) are nice to have in this role
• Excellent written and verbal communication skills with attention to detail

🎁 Benefits

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we
• You will have the opportunity to elevate your craft and the opportunity to explore your creativity
• We offer a wide range of health and wellness benefits to support your physical and mental
• We'll set you up to work remotely with a MacBook laptop, a monthly phone and internet subsidy, and
• You'll be joining a supportive culture that has thoughtfully built out opportunities for
• Participate in townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins