Customer Support Specialist II

📋 Description

• Manage inbound and outbound customer interactions through phone calls, voicemail, and email
• Investigate and resolve customer questions, service issues, and complaints while providing
• Identify high-priority or complex concerns and escalate them appropriately to ensure effective
• Maintain up-to-date knowledge of sales policies, organizational structures, territory assignments
• Document procedures, recurring issues, and opportunities that can improve customer service
• Support special initiatives and collaborate with teams throughout the customer care organization to

🎯 Requirements

• High school diploma or GED required.
• At least 3 years of customer service experience.
• At least 3 years of experience in a sales or customer-service environment focused on delivering an
• Strong verbal and written communication skills, with the ability to communicate clearly and
• Excellent problem-solving, organizational, and interpersonal skills.
• Ability to work effectively across teams, adapt to changing priorities, and remain productive in a

🎁 Benefits

• Base pay of $17.00–$34.00 per hour, with actual compensation potentially varying by specific
• Fully remote position within the United States.
• Full-time, Monday-Friday schedule from 11:30 AM to 8:00 PM.
• Potential eligibility for employer-supported medical coverage through a PPO medical plan.
• Retirement savings plan with a significant employer contribution.
• Tuition reimbursement opportunities.