Customer Support Specialist, Japanese

📋 Description

• Provide prompt, courteous, and effective customer support to Japanese-speaking end-users of the
• Interact directly with our gamers via support platform tools (and official game forum/community
• Act as the official game representative within the online community (i.e., answer questions/address
• Regularly update the internal relevant teams (Community or Marketing and Stats) on trends
• Stay abreast of game changes and updates to anticipate potential issues within the community or
• Provide translation help when needed for the game, marketing/PR, and business development.

🎯 Requirements

• Fluent Japanese & English speaker, reader, and writer.
• Must have 1-2 years of experience in a help desk or technical support work environment.
• Relevant training in technical support.
• Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry.
• Good knowledge of the principles of great customer service.
• Ability to effectively communicate information to customers with the intent of turning

🎁 Benefits

• Competitive compensation
• Industry-leading benefits
• Flexible work arrangements
• Opportunities to grow your career