Customer Support Specialist (Kelowna, BC)

📋 Description

• Collaborate with practitioners and patients by phone, email, and live chat to identify
• Troubleshoot issues and recommend or explain product and service features best suited to customer
• Successfully resolve complex customer email and telephone inquiries using multiple customer support
• Build sustainable relationships of trust through open and interactive communication
• Collaborate with teammates to develop initiatives to surprise and delight customers
• Coordinate closely with teammates to ensure support coverage during all business hours

🎯 Requirements

• Proven experience in customer-centric roles, ideally in retail or hospitality
• Passion for customer happiness and a positive, engaging demeanor
• Ability to multitask and excel in a dynamic environment
• Dedication to delivering excellence in every interaction
• Strong communication and organizational skills
• Embracing change and welcoming new challenges

🎁 Benefits

• Competitive compensation
• Flexible paid time off program
• RRSP match program
• Customizable benefits package with medical, dental, vision and HSA
• Discount on Fullscript catalogue for family and friends