Customer Support Specialist (Retail Operations)

📋 Description

• Respond to customer inquiries across multiple brands and communication channels while adhering to
• Write clear, accurate, empathetic, and professional customer responses that address concerns and
• Manage customer service operations, including refunds, return labels, order updates, returns, and
• Use Shopify to review customer records, access order information, and manage customer-related
• Maintain Google Sheets trackers, organize operational data, reconcile information, and support
• Monitor and resolve returns, backorders, fulfillment errors, inventory shortages, shipping delays

🎯 Requirements

• At least two years of experience in customer support, customer service, contact-center operations
• Excellent written communication skills, including strong grammar, clarity, professionalism, and the
• Experience supporting customers through phone, email, or live chat; experience managing multiple
• Hands-on experience using Shopify for customer support, order management, or related e-commerce
• Strong working knowledge of Google Sheets, including filters, sorting, shared trackers, and basic
• Exceptional attention to detail and the ability to identify errors, inconsistencies, and

🎁 Benefits

• Compensation: ₹7–9 LPA, depending on experience.
• Work arrangement: Remote position based in India.
• Working hours: U.S. shift hours are mandatory and non-negotiable.
• Industry exposure: Gain practical experience across retail, e-commerce, branded online stores
• Problem-solving opportunities: Resolve meaningful customer issues and contribute to improving
• Team collaboration: Join a collaborative team that values ownership, transparency, and continuous