Customer Transformation Senior Manager

📋 Description

• Manage and develop 1-2 direct reports, building a best-in-class innovation capability for our
• Be our innovation engine. Explore, identify and bring to market initiatives from 0-to-1 across
• Drive commercial strategy and build the business case for new ideas - size the opportunity, work
• Frame ambiguous problems into clearly scoped workstreams by defining requirements, sequencing
• Partner with Product, Data Science, Promotions, Brand, Commercial, and MarTech to turn concepts
• Lead the design and execution of test plans, and ensure results are measured, socialized, and acted

🎯 Requirements

• 6-8 years experience working in an innovation / transformation / strategy capacity; experience in a
• 2+ years experience in managing or mentoring people
• Experience with rewards / loyalty ecosystems preferred
• Experience driving and leading complex innovation initiatives preferred
• Strong organizational skills and effective at project management
• Strong understanding of performance metrics and reporting

🎁 Benefits

• We offer amazing benefits above and beyond the basics
• Array of health plans to choose from (some as low as $0 per paycheck) that include programs for
• Generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits