CX Design Consultant

📋 Description

• Lead and support the end-to-end design and redesign of government services, from initial service
• Conduct service understanding and discovery sessions with Service Owners and relevant stakeholders
• Develop customer personas representing relevant customer segments, needs, behaviours and pain
• Develop As-Is and To-Be Customer Journey Maps, capturing the end-to-end customer experience
• Develop As-Is and To-Be Service Blueprints, connecting customer interactions with front-stage and
• Map and document end-to-end service delivery processes, ensuring clear representation of

🎯 Requirements

• Experience in Customer Experience, Service Design, Business Process Design, Management Consulting
• Hands-on experience designing or redesigning services using established service design
• Strong practical capability in developing customer personas, customer journey maps, service
• Strong understanding of the Abu Dhabi government services environment.
• Familiarity with TAMM, the Effortless framework and Abu Dhabi government service design principles
• Strong workshop facilitation, stakeholder engagement and requirements-gathering capabilities.

🎁 Benefits

• Competitive compensation: a competitive salary and benefits package, benchmarked against the market
• Entrepreneurial spirit: Join us on an entrepreneurial journey that not only fosters innovation but
• Tailored career advocacy program: Receive dedicated support designed to help you achieve your
• Continuous growth: Engage with ongoing opportunities for learning and development, particularly in