PRD sign-off across your product domain
Launch readiness: CS content, AI workflows, training, QA, BPO
Post-launch feedback: tickets, bot convs, in-app signals to drive product changes
AI workflow ownership: convo design, escalation, routing rules
Incident coordination for Sev 0/1 from detection to resolution
CS voice in product planning and launch ownership

🎯 Requirements

5+ years in CX/product ops or CX strategy (fintech/SaaS)
Proven collaboration with product and engineering teams
Data fluent: pull and present support data; spot trends vs noise
Proficient in product lifecycle: PRDs, sprints, launch readiness, post-launch monitoring
Strong cross-functional PM: coordinate PMs, engineers, trainers, QA, BPO
AI/chatbot workflows experience; strong plus

🎁 Benefits

Competitive medical, dental, and vision
Company equity
401(k) plan with company match
Unlimited PTO + 13 company holidays
Parental leave
Free Flex subscription

🚚 Relocation support

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Product Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot