CX Specialist (French & English) – Saturday to Wednesday

📋 Description

• Be main contact for users/partners; deliver outstanding service via email, chat, and phone.
• Answer questions via social tools (Facebook, App/Play Store, Google Reviews).
• Handle priority situations with care; proactively contact users and stores.
• Help build processes to encourage sustainable behaviour with Too Good To Go.
• Be a brand ambassador; promote sustainable behaviour in communications.
• Communicate customer needs to internal teams locally and globally; translate as needed.
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🎯 Requirements

• Experience in Customer Service or Account Management.
• Proficiency in French and English (written and verbal).
• Excellent communicator who sets high standards.
• Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• Team player who builds relationships and resolves conflicts.
• Detail-oriented and able to stay focused on repetitive tasks.
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🎁 Benefits

• Social impact company with real impact (B Corp).
• International team across 20 countries and 1,350+ colleagues.
• Personal and professional development in a fast-paced scale-up.
• Inclusive culture where you can be your authentic self.
• Values-driven team culture with supportive colleagues.
• Flexible remote work from Portugal with time off.
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