CX Specialist (French & English) – Saturday to Wednesday

📋 Description

• Main contact for users and partners; provide outstanding service via email, chat and phone.
• Answer questions via social media tools (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with care; contact users and stores proactively.
• Help build/implement processes to promote sustainable lifestyle with Too Good To Go.
• Be a brand ambassador in all communications; encourage sustainable behaviour.
• Communicate in French and English; use translation tools when needed.

🎯 Requirements

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French and English.
• A strong communicator who can set high standards.
• Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• A team player who loves helping others and resolving conflicts with users/partners.
• Detail-oriented; able to stay focused through repetitive tasks.

🎁 Benefits

• Fully remote work from Portugal.
• Extra parental leave and days off beyond local legislation.
• Health insurance and pension plans.
• Additional days off for major life events.
• Regular social events; monthly free Surprise Bag.
• Paid volunteer time through Shareback volunteering programme.