CX Specialist (French & English) – Saturday to Wednesday

📋 Description

• Main point of contact for users and partners; provide support via email, chat, and phone.
• Answer questions on social media (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with care; proactively contact users and stores.
• Help build processes to promote a sustainable lifestyle with Too Good To Go.
• Brand ambassador in communications; encourage sustainable behaviour.
• Communicate French and English needs to internal teams; translate as needed.

🎯 Requirements

• Experience in Customer Service or Account Management
• Proficiency in French and English (written and verbal)
• A first-class, inspiring communicator
• Experience with CRMs: Zendesk, Salesforce, Hubspot or SAP
• Detail-oriented; able to stay focused through repetitive tasks
• Experience in a marketplace, big platform, or food industry is a bonus

🎁 Benefits

• Work in a social impact company with real impact
• International community across 20 countries
• Personal and professional development in a fast-paced scale-up
• Inclusive culture where you can bring your authentic self
• Strong, values-driven team culture
• Flexible remote work from Portugal; parental leave and extra days off