CX Specialist (French & English speaker)

📋 Description

• Main contact for users and partners; deliver outstanding service via email, chat and phone.
• Respond to inquiries via Facebook, App Store, Play Store and Google Reviews.
• Handle priority situations with care; proactively contact users and stores.
• Help build processes to promote sustainable living with Too Good To Go.
• Be a brand ambassador; encourage sustainable behaviour in every interaction.
• Understand customer needs and communicate them to internal teams globally.

🎯 Requirements

• Experience in Customer Service or Account Management.
• Fluent in French and English for Canada-wide interactions.
• Based in Ontario.
• A first-class, inspiring communicator who sets the bar high.
• Experience with CRMs like Zendesk, Salesforce, HubSpot or SAP.
• Team player who builds positive relationships and resolves conflicts.
• Detail-oriented and able to stay focused through repetitive tasks.
• Experience in a marketplace or food industry is a bonus.

🎁 Benefits

• Open company culture with independence to unleash creativity.
• Strong team culture with learning and collaboration.
• Inclusive benefits with flexible hours and generous vacation.
• International company with 1350 teammates across 20 countries.
• Strong personal and professional development in a high-growth setting.
• Commitment to accessibility and inclusion.